Your purchase satisfaction is guaranteed with us.
You may return or replace your urn for any reason.
In order to ensure the best possible return service, we must receive notification via email at: email@example.com prior to any return to prevent unnecessary delays and/or additional shipping charges. We will then issue you a return authorization.
- You have seven (7) days from the delivered date of the items(s) to contact us requesting the return of the item for a refund if you are dissatisfied for any reason.
In your e-mail please indicate if you would like a replacement or a refund. Include the original shipping name and address on your order
We will then e-mail you the shipping and return authorization information.
In order to receive the full refund guarantee the following conditions must be met:
- The item cancellation must be requested in the 7 business day time frame
- The urn cannot have been filled with ashes.
- The item must be in resalable condition.
- The item must be returned in the original packaging
Engraved and/or Custom items are not refundable.
You will be responsible for paying for your own shipping costs for returning your item unless there is an error on our part, the shippers damage item or the item is defective. Shipping costs are non-refundable. If you request a return label, the cost of return shipping will be deducted from your refund. We ship only within the Continental U.S. therefore any return shipping fees incurred by you to ship items outside the U.S. will not be refunded even in a case of product error or damage.
Items received back to the address we supply for return after 15 days from the delivery day will be charged a 15% restocking fee. We must have this policy because we work with different artists, suppliers and manufacturers who have their own policies for accepting returns, so we must make this our Company Policy also.
Wood urns from Treasure Line Urns Manufacturer out of Glendale, OR such as the: Newport, Marquis, Boston and 3D carved urn collections will have a 25% restocking fee. This is out of our control. The manufacturer charges this restocking fee for all returns.
Once we receive your returned item.
Once your return is received and inspected, You will receive an e-mail from us notifying you of the status of the refund. At that time, your refund will be processed and a credit will be issued to the credit card used with your original purchase.
Canceling an order after is has shipped but BEFORE item has been delivered:
You will be charged shipping charges to your location AND return shipping costs even if the order originally had Free Shipping. If expedited shipping was ordered, the expedited shipping fee will not be refunded.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If urn is damaged, we need to see pictures of the damaged urn and the packaging it came in before we issue an exchange or refund that would include you keeping the urn (Which is at our discretion).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.